Protection and Peace of Mind
Delivered With Unparalleled Service
About us
Paladin aims to become the trusted partner for Home Owner Associations, Community Managers and residents seeking a safe and secure living environment while being alerted to any visitor requesting community access to their home.
Our Name
Interestingly, the original paladins were the legendary heroes at the court of Charlemagne, who ruled much of Western Europe around 800 AD. They were seen as the most committed to law and good and had to live according to a strict code of values. Similarly, Paladin Gate Guardians team members are driven by a vision to provide the most outstanding visitor access service for prestigious guarded residential properties.
Our Services
Paladin offers a comprehensive range of security services tailored to the unique needs of upscale single-home residential communities delivered by a unique blend of on duty officer.
Visitor Management
Check out the video created with one of our strategic alliance partners.
Vacation Watch
Check out the video created with one of our strategic alliance partners.
Paladin can customize a Vacation Watch to meet residents’ needs during a short excursion or extended stay vacation. With our unique service and reporting technology residents return home from vacation with happy memories and perhaps a souvenir. Not an unwelcome surprise.
Our Approach
A culture of Employee Engagement and Support
Paladin officers are hired for attitude and trained for aptitude. Each employee receives extensive basic and site-specific training, enhanced over time through continuing education and coaching. Our management team makes routine and unannounced visits to catch employees “doing the right thing” and reinforcing those positive behaviors. Our passion for employee success translates to client satisfaction.
Management Engagement – Available and Accountable
Our client support philosophy focuses on availability and accountability. Our leadership team is a real, physical presence on-site. We will personally assure that officers perform in precise compliance with contract specifications, legal regulations and our internal standards.
Exemplary Training Standards
Every Paladin Gate Guardians security officer receives initial and ongoing training that meet or exceed the most stringent standards. Our licensed security personnel are selected from a candidate pool focusing on hospitality and customer service industries, veterans, college students and retired executives. Officers are trained to handle various emergency situations, including medical incidents fire and natural disasters. We establish strong coordination with local emergency services. Furthermore, our officers are trained to foster positive relationships with residents, vendors and guests enhancing community trust and cooperation.
We regularly add mandatory training to prepare our officers for new situations or other topics specific to our client community. Additionally, each Paladin officer must pass regular audits based on client requirements.
Why Paladin
Much of the security industry is broken and has a tarnished reputation. Paladin was launched to break that mold and create a customer-centric model that delivers real value for clients. We believe that careful hiring, training and supporting the best officers leads to the highest levels of safety and security for our clients.
Why Paladin
- It’s about treating people right.
- It’s about keeping our word.
- It’s about going above and beyond.
- It’s about making everything easier and faster.
- It’s about knowing your property is safe and secure.
- It’s about having access to your security team
Our Values
- Innovation and Technology: the only way to differentiate, lead and maintain success.
- Customer Focus: our customers are our business. Treat everyone the way you want to be treated.
- Personal Accountability: take responsibility for yourself.
- Integrity: do the right thing.
- Teamwork: that’s what makes each of us stronger and our service the very best.
Our leadership
Jack has helped leading global brands and organizations advance their mission and achieve record growth. His extensive HOA and visitor management experience working with exclusive residential properties, community managers and private security companies gives him unique perspective of industry challenges and solutions.
Our Partners
Community Association Institute
CAI is an international membership organization dedicated to building better communities. CAI provides information, education and resources to the homeowner volunteers who govern communities and the professionals who support them. CAI members include association board members and other homeowner leaders, community managers, association management firms and other professionals who provide products and services to associations.
Security Insider Strategies
SIS is a company dedicated to transforming private security industry services by providing first, best and only solutions for operational optimization resulting in transparency, accountability, and real time reporting for both service providers and purchasers.
GATE SENTRY
Gate Sentry establishes a direct communication link between residents and security staff, eliminating the need for residents to call the gatehouse to confirm guests or inform them about upcoming visits. This cutting-edge system empowers residents to manage their guest list in real-time, automatically updating it on the security guard’s tablet. With Gate Sentry, residents enjoy the flexibility to add visitors as permanent, temporary, or banned, while receiving arrival notifications through email and text messages. Moreover, guests and vendors can be conveniently added from anywhere, at any time, and on any device.
asis international
ASIS international is a professional organization that issues certificates, standards and guidelines for the security industry with hundreds of local chapters worldwide.